FAQ's
Click on the questions to reveal the answer.
Can it harm my horse?
No, the technology uses minuscule electrical currents that will not cause any discomfort or harm to your horse. The unit is designed to heal, not harm.
If it’s so good why have I not heard of it?
The technology is relatively new. We are at an early stage of development but we have had some remarkable successes so far.
How do I know it works?
The techology, and the unit, have been tested exhaustively by many leading riders and others, including a number of Veterinarians
We suggest you try it and find out. We have had some great results and are confident you will be impressed.
Any guarantees?
If it doesn’t work or you are not completely satisfied we will give you a full refund. No quibbles, no hassle, no excuses.
Is registration really necessary?
Registration allows us to make sure that your software is kept up to date in the same way you do with a smartphone. We are continually developing the software to get the very best out of the unit.
Both the control unit and the delivery unit have Unique Reference Numbers (URN’s) embedded in them, but these are not displayed either on the units or any packaging. Upon registration, all details supplied plus the URN are uploaded, and stored securely.
This helps to discourage theft, automatically starts the 12 months warranty for both units, unlocks and enables the delivery unit, unlocks and enables the control unit, and licenses it for unlimited use for 12 months. After every 12 months of use the control unit must be re-registered to enable its unlimited use for a further 12 months.
Is this the same as a TENS machine?
No, the only common element is that they both involve the use of an electrical current. The current in a ArcEquine is 1000 times smaller than that in a TENS machine, so small that it cannot be felt and therefore cannot cause muscles to contract at all.
The two systems work in different ways and at a different levels. Whereas a TENS system is designed to reduce pain in the short term, ArcEquine works at a cellular level to permanently address the root cause of many conditions, including pain of all descriptions.
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